Data Privacy Policy – ​​Carmachupicchu

This Personal Data Protection Policy complies with the provisions of Law No. 29733 – Personal Data Protection Law and its Regulation (Supreme Decree No. 003-2013-JUS), as well as with the current complementary regulatory provisions. By using the tourism services and products offered by Carmachupicchu under the official name MACHUPICCHU TERRA SRL, RUC No. 20564091490, you authorize the collection, processing, and, where applicable, the transfer of your personal data in accordance with the terms set out below.


Personal Data We Collect

In order to properly provide our tourism services, we may request personal information that includes, but is not limited to:

  • Identification Data: full name, DNI/Passport number, and date of birth.
  • Contact Information: address, phone number, and email.
  • Booking Data: service dates, selected routes (private transport, buses to Machu Picchu or other destinations).
  • Financial Data: credit or debit card information (number, expiration date, and CVV) in the case of purchase transactions, always within secure environments.
  • Other Relevant Data: any data necessary for the proper execution of the contract or to meet specific requests made by the client.

Purpose of Data Processing

Carmachupicchu, as the data controller, will use personal data for the following purposes:

  • Execution and Management of Contracts: Ensure the development, fulfillment, and execution of the contracted tourism services.
  • Customer Service: Handle inquiries, requests, complaints, and provide post-sale support.
  • Booking and Payment Processes: Facilitate the booking of packages and secure payment transactions.
  • Continuous Improvement: Analyze information to optimize our services and enhance customer experience.
  • Legal and Tax Obligations: Comply with all mandatory statutes.

Information Security

Carmachupicchu implements appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. Our website operates with full security, and our payment gateways comply with PCI DSS standards.

Data Retention

Personal data will be retained for as long as necessary to fulfill the contractual relationship and, if applicable, for the legally established periods required to meet tax, commercial, or legal obligations. In other words, we will retain the information until all necessary procedures are completed.

User Consent and Rights

By accepting our services, the user declares that they have been clearly and fully informed about the processing of their personal data, granting their free and informed consent.

Contact Methods

For any inquiries related to this policy or to exercise your rights, we invite you to contact our customer service department through:

  • Email: info@machupicchuterra.com
  • Phone: (+51) 994349441 / (+51) 084 207064
  • Address: Calle Recoleta Angosta #208 Cusco – Peru

Carmachupicchu appreciates the trust placed in us and is committed to handling personal information with the utmost responsibility and care, always keeping in mind that, beyond complying with the law, we want our clients to feel as safe as they do when traveling through Cusco on our tours.